6 Crisp Alternatives for Better Customer Support

Damilola Oyetunji

Content Marketer

Customer support plays a vital role in the success of any business. A well-organized and effective customer support system helps build loyalty, boost customer satisfaction, and enhance brand reputation. While Crisp is a popular live chat choice for managing customer communication online, several other alternatives can help businesses provide excellent customer support. 

In this article, we’ll introduce you to six alternatives to Crisp that can enhance your customer support capabilities: Chatway, Chaty, Deksu, Tawk.to, HelpCrunch, and ProProfs Chat. These live chat solutions offer a wide range of features and benefits, making it easier to provide top-notch customer support. Let’s explore these alternatives together.

#1 – Chatway 

Are you looking for a free online customer support solution packed with valuable features? Look no further than Chatway! Chatway is a user-friendly live chat software that empowers your customers and website visitors to chat with your support team in real-time, ensuring they get the help they need when needed.

Chatway provides valuable insights into your website visitors, including their location, device specifications, pages visited, and chat history. These insights help your support agents better understand customer needs.

Additionally, Chatway seamlessly integrates with popular platforms such as Shopify, Wix, and Facebook Messenger, allowing you to provide support to customers from these platforms directly through the Chatway dashboard. It’s also available on the go with mobile apps that you can easily download from the App Store for iPhone and the Play Store for Android devices.

Key Features:

• Real-Time Customer Engagement: Connect with and assist your customers instantly.
• Customer Insights: Access visitor’s data, including location, email addresses, device details, and webpages explored.
• Seamless Integration: Integrate with Facebook Messenger, Shopify, and Wix to streamline your support process.
• Efficient File Sharing: Share essential documents and media seamlessly within chat.
• Email Notifications: Stay informed and respond promptly to inquiries with email alerts.
• Custom Branding Options: Tailor the chat’s appearance to match your brand’s identity.
• Seats for Multiple Agents: Invite multiple team members as agents to provide responsive and efficient customer support.
• Team Collaboration: Easily assign and re-assign conversations to support agents to enhance teamwork and productivity
• Support Activity Overview: Gain valuable insights into customer support activities to improve continually.
• Mobile App: Stay connected and provide support on the go with the Android and iPhone mobile app.
• Reminders: Set reminders within chats for a timely task resolution without having your customers know it

Pricing: Choose between FREE forever (Perfect for small teams with 1 agent) and Paid ($9 per month/per agent)

#2 – Chaty 

When it comes to expanding your customer support channels, Chaty is your solution! This chat widget goes above and beyond by seamlessly integrating numerous social media platforms into your website. Chaty allows your business to access over 20 social platforms, including popular options like WhatsApp, Facebook, Telegram, and Viber.

What sets Chaty apart is its ability to meet your customers where they are most comfortable, allowing them to connect with your business through their preferred channels.

Moreover, Chaty offers many customization options, enabling you to mold it to fit your brand’s identity perfectly. This ensures that your customer support feels consistent and on-brand. Additionally, it provides invaluable insights into the effectiveness of your customer support strategies by tracking crucial metrics such as clicks, channel opens, traffic sources, and page sources, all seamlessly integrated with Google Analytics.

Key Features:

• Customizable Widget: Craft a chat experience that aligns precisely with your brand’s image.
• Unlimited Chat and Social Platform Integration: Seamlessly connect with various social media platforms to offer support where your customers prefer.
• Multiple Agents: Invite and collaborate efficiently with multiple team members to handle customer inquiries.
• Contact Forms: Collect customer inquiries and information seamlessly.
• Customized WhatsApp Messages: Personalize your interactions on WhatsApp to enhance the customer experience.
• Traffic Source Targeting: Focus your support efforts on high-value traffic sources.
• Google Analytics Tracking: Gain deep insights into customer engagement and behavior for continuous improvement.

Pricing:

• Free: Perfect for businesses with up to 500 visitors per month.
• Basic: $15/Month: Ideal for businesses welcoming up to 10,000 monthly visitors.
• Pro: $39/Month: Tailored for businesses handling up to 50,000 monthly visitors.
• Growth: Monthly pricing varies based on your monthly visitor volume.

Chaty empowers your customer support team by offering diverse communication channels while providing you with insights to improve your customer support strategies.

#3 – ProProfs Chat 

ProProfs Chat is a versatile tool that streamlines support processes and accelerates sales closures for your business. It enables you to manage incoming chats effectively, ensuring that customers only depart with receiving a solution from your team.

Customization is a forte of ProProfs Chat, allowing you to send tailored chat invitations to website visitors based on their browsing behavior. This personalized approach fosters meaningful conversations with visitors, helping them gain a deeper understanding of your business. ProProfs Chat offers seamless integration with multiple platforms simultaneously, including Salesforce, Microsoft Dynamics, MailChimp, WordPress, Shopify, and more.

Key Features:

• Chatbot Functionality: Automate support processes and boost lead generation efforts with chatbots.
• Enhanced Engagement: Elevate customer engagement and upsell opportunities using features like announcements and chat greetings.
• Multiple Integrations: Integrate with various third-party and native support applications to create a robust support and sales ecosystem.
• Comprehensive Reporting: Access detailed reports to gauge team performance and customer satisfaction.
• Behavior Tracking: Understand your customers better by tracking their online behavior and capturing feedback post-chat.

Pricing: It offers a forever free plan for a single operator and a team plan priced at $19.99/operator/month.

Also Read: 5 ProProfs Live Chat Alternatives to Consider in 2024

#4 – Desku

 Desku is a customer support software with carefully designed features and user-friendly interface that cater to a diverse range of customers, earning their appreciation.

One of Desku’s strengths lies in its robust integration capabilities, instilling trust in customers for their customer support needs. This tool is adaptable to your business’s unique requirements, offering flexibility and convenience.

Key Features:

• Seamless Ticketing System: Desku simplifies the management of customer support tickets, allowing you to handle ticket creation, assignment, tracking, and overall management from a single, hassle-free location.
• Knowledge Base: Desku provides swift solutions to customer queries, ensuring prompt responses and ultimately leading to enhanced customer satisfaction.
• Reporting and Analytics: The reporting and analytics tool within Desku empowers you to track crucial customer support metrics, including response times, customer satisfaction levels, and ticket volume.
• SLA Management: Desku offers automation of the tracking process, facilitating the efficient management of Service-Level Agreements (SLAs).
• Live Chat: Desku simplifies customer issue resolution through real-time interactions, allowing customers to pose questions and receive quick responses.

Pricing:

• Starting at $19 per user per month.
• Team- Starts at $39 per user per month.
• The business package starts at $59 per user per month.

#5 – Tawk.to 

Tawk.to is a live chat tool designed to empower businesses to deliver exceptional customer support to their website visitors and customers. Its feature set encompasses various functionalities, including predefined responses, gathering information from offline forms, monitoring website visitor activity in real-time, custom branding options, file sharing, screen sharing, and access to chat history.

Key Features:

• Real-Time Analytics: Stay updated with live chat insights.
• Real-Time Monitoring: Monitor website visitor activity in real time.
• Knowledge Base: A knowledge repository for addressing customer queries.
• Real-time Consumer-facing Chat: Engage with customers in real time.
• Reporting/Analytics: Access comprehensive reporting and analytics tools.
• Screen Sharing: Share screens for enhanced support.
• Support Ticket Management: Efficiently manage support tickets.
• Third-Party Integrations: Seamlessly integrate with third-party applications.
• Transcripts/Chat History: Access and review chat transcripts.

Pricing: Free.

Do Read: Best Tawk.to Alternatives for Live Chat Support

#6 – HelpCrunch

 HelpCrunch is a versatile customer communication platform that combines a help desk, a live chat widget, pop-up messaging capabilities, a knowledge base builder, and email marketing tools into a single package.

For customer support needs, HelpCrunch offers features such as internal notes and saved responses to expedite responses to common questions. The platform also offers no-code customization options and allows you to apply custom CSS styles.

Key Features:

• Provide support effortlessly through both mobile applications and websites.
• Keep essential information private by leaving confidential notes for your colleagues.
• Seamlessly integrate your knowledge base with live chat to address common customer queries.
• Gain access to users’ data for better context into their issues.

Price: 

Basic- Starts at $12/month
Pro-Starts at $20/month
Unlimited- Starts at $495/month

Final Thoughts

In conclusion, providing exceptional customer support is essential for your business’s success. A strong customer support system builds loyalty, enhances satisfaction, and boosts your brand’s reputation. While Crisp is a popular choice, there are excellent alternatives to consider.

If you’re looking for a free and feature-packed solution, Chatway is an excellent choice. It offers real-time customer engagement, valuable customer insights, seamless integrations with popular platforms, efficient file sharing, and more – all free.

Each of these alternatives brings unique strengths to the table. Consider your budget, team size, customer preferences, and customization needs to make the right choice! In the meantime, get a FREE trial of Chatway today.