Chatway Live Chat Blog 7 3CX Alternatives to Try in 2024
August 27, 2024

Live Chat - 7 Mins READ

7 3CX Alternatives to Try in 2024

Tanisha Verma

Content Marketer

The live chat platform you use could be the key to outselling your competitors. If you can handle leads efficiently, it will be easier to convert them into sales and grow your business while you do so. There are many options available on the market, and 3CX is one of them. 

3CX offers a CRM system that shows you your customer history. Apart from that, it has live chat customization capabilities and team collaboration features. It’s a great option, but it’s not the best online.

While 3CX has the basic features you need in a live chat, it lacks analytics and conversation-related functions that other options give you for a better price. If you are looking for 3CX alternatives online, you’ve landed on the right page.

Here, you will read a brief review of the top seven options you could pick over 3CX in 2024. Do you want to read more blog posts related to live chats and customer support? Visit our website and take a look at the ones we have posted there!  

Top Seven 3CX Alternatives 

In the list below, you will find the best 3CX alternatives available online. They are all excellent, so pick the one that best suits your business needs. The criteria we will use to review these platforms are: 

1. Chatway 

Chatway is the first option on this list and the best overall. You can set up this software in minutes, and using it is simple. Users love it because it is easy to understand its features and benefits. 

Besides having many positive reviews online, Chatway focuses on giving you all the tools you need to handle your leads, prospects, and customers. First, you have its team collaboration features, which include private agent notes and chat assignments. 

This live chat is fully customizable, so you can adapt it to how you want your website to look. Chatway has multilingual support and mobile optimization. 

When you use Chatway, you have labeling analytics and insightful segmentation features. Naturally, users also have access to canned responses. Its main integrations are Shopify, Wix, WordPress, Facebook Messenger, iOS, and Android. 

Pricing 

2. Drift 

Something that makes Drift unique among others is that its AI assistant can transcribe, analyze, and summarize the conversations you have with your clients. Setting that aside, the runner-up of this list lets you set meetings and track prospects through it. 

Drift’s main integrations are Slack, DocuSign, and LinkedIn. If you want your agents to focus on complex tasks, you can use this platform’s AI assistant to handle repetitive questions. 

Pricing 

It has three specific plans for its clients. However, you would need to contact its team to get more information about how much each of them would cost you. 

3. Freshchat

The best about using Freshchat is that you can handle clients from most communication channels. That’s thanks to having key integrations, such as WhatsApp, Facebook Messenger, Apple Business Chat, and Line.

Freshchat’s content-driven bots work all day, so you can help your customers regardless of when they reach out to you. It offers targeted messages to help you say the right thing to a person. 

Do you struggle a lot with repetitive questions? Use its FAQ to address them. Freshchat is quick to install, easy to use, and offers multilingual support.  

Pricing

4. LiveAgent

Users often praise LiveAgent because it is a ready-made station for customer service and communication. It helps you connect with your customers on most channels thanks to its integrations. Some of them are Mail, HubSpot, WhatsApp, X, Viber, Slack, and WordPress. 

LiveAgent currently has an AI assistant available for a private beta. Regarding the features that are already available, you have a knowledge base for all the agents to check and update when needed. 

This software’s ticketing system features a universal inbox that lets agents leave notes on each conversation. It also allows business owners to rank their agents. Like other options, it offers canned responses and conversation filters. 

Pricing 

5. Tidio 

Installing and setting up Tidio only takes a few minutes. That applies to its desktop and mobile versions. Similar to others, this platform offers a universal inbox for your chats and canned responses.

What we love about Tidio is that it has many features that take live chats to the next level. For starters, you have a typing preview that shows what the other person is trying to say. Are you struggling with clients from other countries? It has multilingual support to address that. 

One of Tidio’s main goals is to increase automation. It does that with the Lyro AI chatbot. The only problem with it is that you have to pay an additional fee to get it. Among its integrations, you have Shopify, HubSpot, Zapier, WhatsApp, Facebook Messenger, and WordPress. 

Pricing 

6. JivoChat

JivoChat offers a CRM system for all channels. That includes business calls and video calls. This platform gives you excellent features and analytics, the only problem with it is that you have to pay an additional price for some of them. An example of that is WhatsApp. 

Besides that, JivoChat has the key integrations you want in a live chat. We are talking about Shopify, WordPress, Wix, Google Analytics, Facebook Messenger, and Telegram.  

Pricing 

7. Tawk.to 

The last 3CX alternative on this page is Tawk.to. Undoubtedly, the main appeal of this software is that it’s 100% free. However, that doesn’t mean it offers low-quality features. 

With Tawk.to, users get enhanced real-time communication and an all-in-one solution for their businesses. They can use it for its live chat, CRM system, ticketing, or team collaboration features. 

How does Tawk.to earn money if it’s free? That’s because its main income comes from offering agents for hire. You can hire them through its website, and it’s often more affordable than hiring independent employees.  

Pricing  

Tawk.to is 100% free. You don’t need to pay for any of its features. 

Choosing the Right Live Chat Solution 

There’s no one-fits-all live chat solution available online. You must pick the options that best adapt to how your business works. Regardless of that, there are a few factors you should take into account before choosing the right platform.

Always consider your budget, team size, and the features you need to efficiently talk to your leads. It’s a good idea to research other options available online and compare the benefits they offer before making a choice.  

However, you can also choose one platform between the seven we listed on this page. They cover pretty much everything you would need in a live chat, so it’s up to you to see which one works the better for your business. 

Conclusion 

As you can see, all the options shown on this page are excellent 3CX alternatives. You could sign up for Chatway, Drift, Freshchat, LiveAgent, Tidio, JivoChat, and Tawk.to and get great results. 

Regardless of that, Chatway is our top option. It offers all the features you need to handle your leads swiftly for an affordable price. Since it mainly has what people look for in a live chat, it’s easy to use and a good fit for beginners and customer support professionals alike.

Visit our website and see what makes Chatway a good 3CX alternative!

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