Analytics

Get the full picture, an overview, or detailed insights into your live chat conversations and agent performance. Use data to improve the quality of your service

Sign Up for Free Analytics

Analytics Overview

Get a high-level, digestible summary of key insights into chat conversations. Quickly assess overall performance and identify potential areas for improvement

Resolved & Unresolved Conversations

Easily track progress and identify which conversations need further attention. Reprioritize agent workload and address urgent issues quickly

Agent Performance

See how many conversations are handled by each agent and easily identify top performers on your team and agents that might need additional training or support

How it works

Step 1

A visitor clicks on your widget

Whenever a visitor needs assistance, they simply click on the widget to chat with your live chat agents

  • Widget customization
  • Chat history
  • Multiple agents
  • Email notifications when offline
  • Save visitor's info
  • File-sharing
A visitor clicks on your widget
Step 2

Your team receives chat notifications

Your agents are notified of incoming messages via the browser app, push, email, or mobile notifications

  • Resolve tickets
  • Private notes
  • Email & push notifications
  • Mobile apps
  • Chat routing
  • Agent profiles
Your team receives chat notifications
Step 3

Your team provides real-time responses

Provide real-time answers. Answer queries. Respond to inquiries about your products or services

  • Mobile friendly
  • Integrations
  • Proactive chat
  • Chat analytics
  • Multiple channels
  • Agent activity
Your team provides real-time responses

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and wherever they are

Native Notifications

Native Notifications

File Sharing

Share documents and images to provide better context during live chat conversations

file sharing

Integrations

integrations

Mobile Apps

Resolve queries and manage conversations even on the go

mobile app

Customize Widget

customize widget

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required

mobile app

Stories of success

Our Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

platform logo 5 star rating 100+ Reviews
platform logo 5 star rating 60+ Reviews
platform logo 5 star rating 30+ Reviews
platform logo 5 star rating 10+ Reviews
platform logo 5 star rating 10+ Reviews
platform logo 5 star rating 10+ Reviews

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Gain Insights & Make Data-Driven Decisions

Gain valuable insights into your customers, agents, and live chat support performance. Improve operational efficiency, and make data-driven decisions for your future growth

Track Key Metrics

Analyze total conversations in a given period, and track resolved and unresolved conversations to understand how well your live chat support is performing and meeting the needs of your customers

Improve Your Service

Use data-driven insights to optimize your chat experience, refine FAQs, and train agents on addressing specific customer concerns

Identify Growth Opportunities

Analyze customer feedback and chat trends to identify potential new products, upgrades, services, or features that your audience would value

Track Agent Activity

Monitor agent interactions, chat history, and actions to ensure they adhere to company policies, support guidelines, and data security best practices

Optimize Marketing Campaigns

Use data from customer engagement during live chat interactions to personalize marketing messages, retarget and re-engage customers, and improve campaigns

Identify Training Needs

Analyze common agent challenges and missed opportunities in live chat interactions to tailor training programs and empower agents to handle complex situations effectively

We are available on

Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account

Any website

What's coming soon

Discover a range of new features and product innovations with Chatway that are designed to make your communication more efficient and effective than ever before.

Automation

Automation

Will be used to automate customer service tasks, such as answering frequently asked questions (FAQs) or providing support for basic issues

More integrations

More integrations

Chatway will be integrated with other business systems, such as your CRM, help desk, or marketing automation platform.

Analytics

Analytics

With more detailed insights into your customer conversations. This info will be used to improve your customer service, marketing, and sales efforts.

Knowledge base

Knowledge base

Chatway knowledge base will help customers to find answers to their questions without having to contact an agent.

API

API

Chatway will be integrated with other applications through its API. This will help to extend the functionality and create custom solutions.

AI writer assistant

AI writer assistant

Communicate better and respond with the coherence and clarity that your customers will appreciate.